If you want to return Neposmart and other products you purchased from the Store for a refund, you must notify us within 15 days of receipt (“Return policy period”).
To initiate a return, you must inform us of your decision by contacting Neposmart customer service and clearly stating your desire to return the Product. Although this may not affect your refund, our customer support may email to ask details on your reason to return the Product and try to help you resolve the issues before providing you with a Return Merchandise Authorization (“RMA”) which must be included with your return shipment to Nepoware.
Return your Product with the RMA form within 5 days following the day on which you notify Neposmart customer service that you desire to return the Product.
Return shipment must be in original packaging, in as new condition along with any media, documentation, accessories and all other items that were included in the original shipment. Ship your Product to us at your own expense (shipping cost) and insure the shipment or accept the risk of loss or damage during shipment.
We will refund the price you paid for the Product less original delivery cost less the value of any promotional merchandise you received.
NO REFUND ON ALL SALES AFTER THE 15 DAYS OF RECEIPT.
For damaged and missing items, you must report it to Neposmart customer service within 5 days of receipt.
For damaged, defective Product return or replacement, you must contact Neposmart customer service to receive a RMA which must be included in your return shipment to Nepoware. You must pay for your own shipping cost and insure the shipment or accept the risk of loss or damage during shipment.
Damages and returns are the discretion of Nepoware Corporation. Return product will be inspected. We reserved the right whether to replace or repair the product.