Support

Neposmart’s patented technology means that our IP Camera is an all-in-one device with an integrated smart controller that allows you to view, record, alert, and control your door, gate, siren, floodlight, and Perimeter Beam anytime, anywhere from your smart phone, tablet, or iPad without the need for any additional hubs or add-ons.

At Neposmart, your privacy is very important to us. We designed our product in such a way that we do not store and collect any of your information, as it is stored directly on your device. We do not require you to create an external login and an account with us, which means that the functionality of your device does not depend on our servers and that you do not have to pay any monthly fees or a subscription to use your own device or view your own feeds. You truly own and control your Neposmart device, no-one else.

No. We designed Neposmart in such a way that we don’t keep any of your account information, videos, or pictures on our company servers. Your account information is stored only inside the devices you own, not on our servers. No matter who tries to get that information, whether it be a Neposmart employee, a person with mal intent, or a Government entity, we have no access to it.

No, Neposmart Cameras do not require a monthly subscription. Typically subscriptions are required to access an account or view stored data on an external server. Neposmart operates differently. Your account is stored within the Neposmart app, and all data is stored on your personal Amazon Drive, Dropbox, USB, or other location. This creates complete security and privacy for you and makes our products a one time cost. Once you purchase the Neposmart Camera, you own it and control it.

There are two ways to do this. You can either view a short video on our Videos page, or you can go to our Support Page and select your device to view the appropriate Quick Start Guide for setup. For more details you could also download the full User Guide. If you have additional issues or concerns, please don’t hesitate to contact us.

You can recieve alerts for your Door / Garage Door and your Perimeter Beam. First, make sure that the Controller / Sensor and Door / Perimeter Detection are both enabled. You can do this by pressing the “i” icon on the right hand side, pressing “Device Settings,” “Pressing Controller/Sensor,” and then pressing both “Enable Controller/Sensor” and “Door/Perimeter Detection.” Make sure your “Sensor Push Notification: All” and “Sensor Push Notification: Me” under “Controller / Sensor” is enabled.

Once both are enabled, press “Done” in the upper right hand corner and press “Email Configuration” to add your email address and password. Below you will see “Recipient 1,” “Recipient 2,” and “Recipient 3.” Three recipient can receive alerts. You can add one or more email addresses for email with a picture alert. For MMS/text alert, depending on your carrier, use the following options.

Your cell phone number @mms.att.net

Your cell phone number @vzwpix.com

Your cell phone number @tmomail.net

Your cell phone number @txt.att.net

Your cell phone number @vtext.com

Your cell phone number @mymetropcs.com

We do not recommend using a different sensor not provided by Neposmart. We have done extensive research and testing on many different types of sensors to provide you with the most accurate type of sensor. We highly recommend using the heavy-duty magnetic sensor that we provide for an optimal and reliable experience.

Yes, we have 4 ways that you can store your videos and screenshots. You can store them on:

1. Your Personal Dropbox Account or Amazon Drive
   You can store as much as your Dropbox can hold. Neposmart video clips will be recorded in 15 second segments for easier access,with an option to upload two pictures of an opened door or perimeter breach.
2. SD Card that you can plug into the Camera
   Stores up to 32GB
3. Your PC/mobile device
   You can record video and take screenshots directly from the app, which are saved to your PC or smart phone storage.
4. Your own FTP Server
   Record a short video or a single image when a door is opened. Most of the newer WiFi Routers are equipped with a USB port where you can plug in an External Hard Drive or USB Stick that will act as your FTP Server.

Currently, we have apps available for Android, Apple iOS, Windows PC, and Web. A mac app is coming soon.

We currently have not announced plans for Windows Phone. However you are able to access and control your camera and garage through our web app feature directly from your Windows Phone web browser. If a Windows Phone app is something you would like to see in the future, please feel free to Contact Us

To change your Neposmart Camera’s Username and Password from the Default Username and Password:From the main screen:

1. Tap the ‘i’ icon next to any camera.
2. Tap “User Settings.”
3. Tap which user you are (Administrator / Visitor / Controller).
4. Tap ‘Edit’ to make any changes.
5. Tap inside the “Administrator Password” field.
6. Type your desired password.
7. Tap “Save.”

Note: Do not use the same username for each user.

If you are having trouble connecting your Gmail account, double check that you have entered the right email address and password. If so, the reason that you are experiencing this error is because by default, Google now blocks all non-Google apps from automatically syncing to Gmail. To fix this problem, follow the instructions below.

Method 1

1. Sign into your Gmail account
2. Click your profile picture
3. Click “My Account”
4. Click “Sign-in & Security”
5. Click “Connected apps & sites”
6. Enable “Allow less secure apps: ON”

Once finished, re-enter your Gmail address and password and click “Test Email Configurations.”

Method 2

From your Gmail account:

1. Click “My Account”
2. Under “Sign-in & Security click “Signing in to Google”
3. Turn on 2-step Verification
4. Start Setup > Re-enter account password
5. Send a code to your mobile phone > Enter verification code
6. Select if you trust the computer > Next > Confirm to turn on 2-step Verification
7. Reconnect your apps and devices later
8. Click “App-specific Passwords” > “Manage application-specific passwords”
9. In the Select App” dropdown, slect “Other (custom name)”
10. Type “Neposmart” and click “Generate”
11. Use the generated app password to enter the Email Configuration settings in the Neposmart app. (No spaces) Keep that password safe and secure.
12. You will need to re-connect by re-signing in to all your Google Apps such as Google Drive, Mail on Mac, iPad, iPhone, etc. and issue passwords for all your Google Accounts.

For more details, visit the Google support page.

By default, Yahoo now blocks all non-Yahoo apps from automatically syncing to Yahoo. If you are having trouble connecting your Yahoo account, double check that you have entered the right email address and password. If so, the reason that you are experiencing this error is because by default, Yahoo now blocks all non-Yahoo apps from automatically syncing to Yahoo. To fix this problem, follow the instructions below.

1. Sign into your Yahoo account
2. Click your settings icon
3. Click “Account Info”
4. Click “Account Security”
5. Enable “Allow apps that use less secure sign in”

Once finished, re-enter your Yahoo address and password and click “Test Email Configurations.”

Yes, Neposmart is compatible with Android Wear and Apple watch. Once you pair your Android phone or iPhone to your watch, you can view a live feed, open and close your garage with your voice, or tap the “Activate” button, all from your watch.

No. Your Neposmart Cameras are not linked to our servers. We do not store or collect any of your information, videos, or pictures. Your cameras will only rely on your personal network for power supply and internet connection. So if our servers are down for any reason, your cameras will not be affected.

If you do not have internet connection but your area has good cellular network access (e.g. AT&T, Verizon, T-Mobile, Sprint, etc), you can still use Neposmart products with a mobile hotspot. You can also use Neposmart as a local monitoring system as long as you have a WiFi router.

There are several ways to connect your Neposmart Camera to your network.

1. Wired – Connect the Ethernet cable directly to your WiFi Router
2. Wireless – Join your camera to your WiFi network (refer to our video)
3. POE- Power Over Ethernet (only available for the black outdoor camera) – Using the Ethernet cable to connect to the POE injector and the POE injector connect to your WiFi router. This will provide you both the power and the internet connection.

**Neposmart cameras can only connect to 2.4ghz Wi-Fi**

There are several ways to join to your new Wi-Fi.

1.The easiest way is to change your new Wi-Fi router name and password to the same  name and password  of the old Wi-Fi router. If your new Wi-Fi router has the same name and password as the old Wi-Fi router. You don’t need to do anything as the camera will automatically connect to the new router.

2. You cannot change your new Wi-Fi router to the same Wi-Fi name and password of the old router but your old router is still functioning:

Power and connect your new router to the internet.  Then Power  the old router and your camera will connect to the old router locally. Connect your phone to the old Wi-Fi router and you will be able to connect to your cameras. Then go to the settings of  your camera App, then Wi-Fi network, add  Wi-Fi manually by adding the name and password of your new Wi-Fi  router then click Save/Join.

CAUTION: MAKE SURE YOU ENTER THE CORRECT NAME AND PASSWORD ( all cases should be followed) OF THE NEW WIFI ROUTER. IF NOT, ONCE YOU ENTER THE INCORRECT NAME AND PASSWORD AND JOIN, YOU HAVE NO CHOICE BUT TO DO  STEP NO. 3.

3. if your old Wi-Fi router is broken or not functioning and  you cannot change your new  Wi-Fi router  name and password to the same  as the old Wi-Fi name and password, the only way is to  physically connect your camera to the new router  via Ethernet cable and join to the new Wi-Fi router.

Neposmart products are under warranty for one year from the date of original purchase. Neposmart products are warranted to be free from material and workmanship defects, provided they are under normal usage.

Yes, the device is equipped with IR LED to view in the dark.

Yes. You can adjust motion sensitivity and select up to 4 motion zones in your camera’s field of vision to minimize false detections.

Yes. While the Neposmart Indoor Camera has a built-in speaker and microphone, it also has an Audio In & Out Jack so you can connect your own external speaker and microphone. The Neposmart Outdoor Camera has both a speaker and microphone jack for you to connect your own speaker and microphone.

The Neposmart Indoor Camera comes with a pan and tilt function that allows you to pan 340 degrees horizontally and 90 degrees vertically, while the Neposmart Outdoor Camera allows you to pan 350 degrees horizontally and 90 degrees vertically. This allows you to view more of your environment without needing to buy extra cameras. To make switching views easier, Neposmart also allows you to set up to 8 of your favorite positions which you can easily switch to with a tap of your smartphone or with voice command, instead of having to manually pan and tilt to these positions every time.

Neposmart products are designed to work with the majority of both old and new garage door units. If your garage door opener uses a wall-mounted, button-only switch (with no LCD screen), then Neposmart will connect directly to your switch. If your garage door opener uses a wall-mounted switch with a screen, then Neposmart can be connected to an existing remote control device that came with your unit.

Check out the full User Manual to see more details on how to integrate Neposmart with your garage. Or feel free to Contact Us if you have additional questions.

You can find your device settings by accessing your Neposmart App, pressing the ‘i’ icon, and pressing ‘Device Settings.’

Once you access your Neposmart app, press the camera you want to flip. Press the third icon along the bottom of the screen that has three parallel bars with notches. A small box will pop up. Press either box with arrows inside to flip your video feed.

No, you only need your smart phone, tablet, or iPad to set up for Neposmart Camera.

Neposmart Cameras can be monitored and controlled from all continents as long as you have WiFi or cellular access. However, they only ship within the United States.

To adjust your motion detection areas, follow the instructions below:

1. Access your Neposmart app
2. Press ‘i’ icon
3. Press ‘Device Settings’
4. Press ‘Motion Settings’
5. Select ‘Motion Zone 1’
6. Press ‘Customize’
7. Press ‘Edit’
8. Change the size of the pink screen that appears
9. Press ‘Sensitivity’
10. Adjust button; the higher the number, the more sensitive.
11. Press ‘Save’ on the left and ‘Save Zone’ on the right
12. Repeat process for all four Motion Zones

Caution: Motion Detection gives false detection. We do not encourage you to enable motion detection especially for outdoor. See our Perimeter Beams and Indoor Sensor for accurate detection.

No, there is no need to port forward when using the iOS, Android, or your native app on your devices. You only need to port foward your IP address when accessing your web browser from an external location.

Yes, you can view multiple Neposmart Cameras  from your smart phone, tablet, or iPad either individually or by using our multi-view setting. Instead of adding multiple cameras at once, you can add one camera at a time.

Neposmart Cameras can move to any new location by simply unplugging and plugging in the camera. If moving to a new Wi-Fi network, Neposmart Cameras must join that new network.

We are always open to establishing long-term partnerships. If you are interested in becoming a Distributor, Reseller, or Installer, please feel free to submit a Distributor/Reseller/Installer Application, and we will contact you directly if there is an opportunity to work together.

• Make sure the AC adapter is connected securely to the DC port on the back of your Neposmart Camera.
• Make sure the AC adapter is connected securely to a powered outlet and no fuses or circuit breakers are tripped.

• Make sure the Wifi antenna is securely connected to the back of Neposmart.
• Your network may be hidden. Use the web interface to connect your Neposmart to your wireless network.
• Your wireless network may be out of range. Move Neposmart closer to a router or use a Wifi extender to extend the range of your wireless network.

• Your Neposmart Camera may not be connected to your network. Check the antenna or Ethernet cable to ensure that it is firmly connected.
• Check to make sure WiFi is enabled on your Android or iOS device and is actually connected to the same WiFi network as your Neposmart Camera.
• Check to make sure you are running the correct Neposmart search program downloaded from the Neposmart website for PC or Mac and that your PC or Mac is connected to the same network as your Neposmart Camera.

Go to the App Store on your iOS device or Google Play store on your Android device and search for “Neposmart.” If the app is already installed, tap “Open” in the App Store or Google Play Store to open the app.

• If you have just moved outside of your house, your device may be in the process of disconnecting you from your wireless network and connecting you to cellular data. The video may not appear momentarily as this switch occurs.
• Check to make sure that your smart phone has a good Internet connection or cellular signal. You may not have a stable Internet or network connection on your device. This may cause the video to stop streaming momentarily.
• If accessing through free WiFi, that network may be blocking your video access. Turn off your free WiFi  and use your cellular connection.

Whenever your Neposmart camera restarts, it will pan back and forth, up and down. The reason is that it has lost WiFi connection and is trying to find it again. It will intermittently pan every five minutes until it does. For some reason, if you have no internet connection, we advise that you unplug your camera until your internet connection comes back to prevent the camera motor from continually moving.

• You may need to go to Terminal and type:
  qtdefaults write TransportSettings HTTP 80
• You may also need to change the audio compression to G.711 to hear the audio

• The default resolution, when viewing your live feed on your iPhone or Android is set to medium (VGA).For a clearer picture, you can set the display resolution to HD.
• Your camera has a focus ring surrounding the lens as shown below. The focus ring may have moved during shipment. You can gradually move the focus ring clockwise or counter-clockwise until you get a clear video
• Make sure your smart phone, tablet, or iPad has a good network connection or cellular reception.
• Check to see if your Neposmart Camera has a strong WiFi signal. Your Neposmart Camera may not be able to deliver good video quality if the network connection is poor. Alternatively, you can connect your Neposmart Camera to your WiFi network using an Ethernet cable.

There are a few reasons this could be happening:

• If there is a consistent reminder, say every minute or 10 minutes, something could be blocking the perimeter, or the power could have been cut
• If there are lots of notifications, say more than 10 false alerts a day, the settings could be used incorrectly

To fix this, check your Settings by going to Settings > Controller / Sensor Settings > Door Perimeter Detection Disabled.

• If you are using the iOS, Android Neposmart app and the NeposmartPC client app and you are connected to the internet via WiFi or cellular data, you should be able to access your Neposmart camera from anywhere without the need for port forwarding as the auto discovery is done automatically by the Neposmart app. Make sure your Neposmart camera is also connected to the internet via WiFi or wired connection.
• For web app access, check to make sure your ports are correctly forwarded, and make sure that you entered the correct port number into your browser. If your IP address is 98.12.34.56 and your port is 6264, enter http://98.12.34.56:6264.
• For web app access, check that you have the correct external IP address. Many Internet service providers change your external IP address from time to time. You can find your external IP address by going to web setting on Neposmart, clicking “Network Settings”–>”Remote Access” then clicking “Check.”

If you forget your Neposmart Camera’s password, check if you have a second device that can access your Neposmart Camera. Devices include smart phone, tablet, and iPad. If so, follow the instructions below:

From your second device:

1. Access your Neposmart app
2. Press “i” icon on the right
3. Press “Device Settings”
4. Press “User Settings”
5. Change your “Camera Administrator” Password
6. Change Controller Administrator password which is your Door / Garage Door password

Once both of your Neposmart Camera and Door / Garage Door passwords have been updated, login to your first device using your updated password.

If you do not have a second device with which to update your Neposmart Camera or Door / Garage Door password, you will need to factory reset your Neposmart Camera by pressing and holding the reset button on the back of your Neposmart Camera for about ten seconds. This action deletes prior settings, therefore you will need to set up for Neposmart Camera and Neposmart Door / Garage Door settings again. Every Neposmart Camera and Door / Garage Door has a default username and password.

The Neposmart Camera default username is admin and the default password is 123456.

The Neposmart Door/Garage Door default username is garage and the default password is 2015.

We do not collect, store or share your personal and private information such as your account username and passwords, therefore we cannot provide you with your account information. We respect your privacy and believe that your personal data should only be in your control, nobody else’s.

• Double check to make sure you have entered the right email address and password
• If you use Gmail follow either of these methods to enable email alerts as Google has recently changed their Account Security Policy:
  Method 1 (Detailed method, more secure).

From your gmail.com Home Page:

1. Click “My Account”
2. Under “Sign-in & security” click “Signing in to Google”
3. Turn on “2-Step Verification”
4. Start Setup > Re-enter account password
5. Send a code to your mobile phone > Enter verification code
6. Select if you trust the computer > Next > Confirm to turn on 2-step Verification
7. Reconnect your apps and devices later
8. Click “App-specific Passwords” > “Manage application-specific passwords”
9. In the “Select App” dropdown select “Other (custom name)”
10. Type “Neposmart” and click “Generate
11. Use the generated app password to enter into the Email Configuration settings in the Neposmart app. (No spaces). Keep that password safe and secure.
12. Note: You will need to re-connect by re-signing in to all your Google Apps such as Google Drive, Mail on Mac, iPad, iPhone etc. and issue passwords for all your Google Accounts

Method 2 (Simple method, less secure)

1. Click “My Account”
2. Under “Sign-in & security” click “Connected apps & sites”
3. Under “Allow less secure apps: OFF” turn on
4. This will allow app access for all non-Google apps and devices that you authorize

Go into your Device Settings > WiFi Network

Check to see if your network is shown under “SSID” (for iOS) or that your network shows “Connected” (Android). If not you will have to repeat the WiFi setup either:

1. Pushing the WPS button on your router and holding the reset button for about 5 seconds to connect OR
2. Plugging in the ethernet cable from the Neposmart Camera to your router and add your network by entering the password.

For more information check out our Setup Guides on our Support page